FAQ

Ebony Merinos are specially designed to be easy for you to care for.

We recommend that you wash your Ebony Merino by a warm/cold hand wash or a machine wash on a wool cycle.
(Do not use a hot cycle as this may cause shrinkage) Using regular detergent (not Wool Wash or Fabric Softner )

Wash colours separately

Do not tumble dry or expose to heat,

line dry or lay flat in shade

We recommend that within the first 3 wears you wash your Ebony Merino separately
(This will help rid the garment of any loose short fibres
which may cause pilling. The presence of these loose
fibres is unavoidable when using a 100% Natural Fibre
like Merino Wool)

NO.Do not use fabric softeners or bleach (Your Ebony Merino couldn’t be any softer!)

YES. But ensure it is on a Wool Wash Cycle, with regular detergent.

NO.Use Regular or Cashmere detergent (The structure of Merino is actually quite different than regular wool. Our fabric is designed to be washed on a wool cycle with regular detergent. Interestingly, most detergents that are designed especially for woolens are suitable for use on coarser wool but often contain softeners that can actually damage the finer Merino fibers, potentially causing holes or
general fabric deterioration).Do not use fabric softeners or bleach (Your Ebony Merino couldn’t be any softer!)

Storing your Ebony Merino

Wash your Ebony Merino before storing

Ensure the garment is completely dry and there are no damp
patches which could eventually lead to the formation of mildew

Store in a sealed air tight container or bag, ensuring the garment is
not unduly compressed. Although the trick is to remove as much
air as possible, avoid vacuum bags, as the tightness of the bag
can cause the garment to go out of shape and induce
creases which may be difficult to remove

Avoid storing your Ebony Merino in dark areas of your
cupboard or drawers (where the larvae like to live)

Ebony Merino's are designed not to pill. However we have a few tips below to ensure you are doing everything you can to avoid this.

Pilling occurs when short or loose fibers on the outer surface of the
fabric tangle together into fuzzy balls

Pilling is a very complex phenomenon, this due to the large number of elements which can attribute to the pilling, these elements can
include wearer friction, laundering techniques and knit structure.

Pilling is one of the most frustrating elements of making clothing out of a natural fibre like merino wool, and even with the best possible processes in place to minimize pilling, when working with a natural product there will always be some degree of variation.

When making Ebony Merinos we take special care to do everything possible to reduce the risk of pilling due to fabric and garment construction and to make the very best quality garment possible at a reasonable price.

The best way to avoid pilling is to wash your new Ebony Merino within the first 3 wears.

Also be aware of other longer fibre garments being worn in combination as the fibres from the other garment can become attached and create problems. If you see pills of a different colour this is usually why.

Moths

Contrary to popular belief, adult moths do not eat or cause damage
to clothing or fabrics. It is the larvae which are solely responsible
for this, and which spend their time eating and foraging for food
One adult moth can lay up to 1,000 eggs at a time.

In domestic situations larvae usually seek food in carpets,
clothing and other fabrics made from natural fibres
Clothing Moths (Tineola bisselliella) and their larvae prefer
low light conditions and hide in the dark depths of closets

Most people are unaware that these moths or their larvae exist in
their homes. Moth larvae are microscopic and cannot be seen
with the naked eye. The larvae are generally attracted to
wool garments for two particular reasons;
1) The Lanoline oils that occur naturally in wool
2) Microscopic food and skin particles that exist on
unwashed garments.

YES.Visit our boutique website www.ebonyboutique.co.nz

here you can purchase our merinos and many other popular brands!

YES. Please complete our contact form and we will advise you of your nearest stockist.

Due to technical restrictions, you are not able to change or cancel a bulk wholesale indent order prior to delivery, once it has been confirmed and placed with the factory. If you wish to change an in-season order please contact us prior to shipping. For further assistance, please contact our Customer Service Team. Or if you wish to change an item from our boutique please visit www.ebonyboutique.co.nz

All orders ship from a central distribution center; therefore, shipping times differ slightly depending on the country in which you place your order. Generally in NZ it should be within 3 working days. To Australia it is usually around 7 days. Although these times are subject to delays especially due to Covid-19 border closures and flight changes.

Yes, we offer free shipping on all wholesale orders over $150 before tax.

All orders ship from a central distribution center; therefore, shipping costs differ slightly from country to country. 

YES.Please either place your order on our website. Or alternatively if you are having any problems, our Customer Service team can help during business hours.